Lower Sioux Heath Care Center No Call / No Show Policy
The Lower Sioux Health Care Center is reimplementing the No Call / No Show policy. Should you need to cancel or reschedule an appointment, please contact our office as soon as possible, and no later than one business day prior to your scheduled appointment. This will allow the Health Center time to schedule other patients who might be on our waiting list.
Effective August 1, 2023 any established patient who fails to show or cancels / reschedules an appointment and has not contacted our office at least twenty-four (24) hours prior to your scheduled appointment will be considered a no call / no show and charged a fee. Example: if your appointment is at 3:00pm on a Friday, you must call before 3:00 pm the day prior (Thursday).
- Call (507) 697-8600. If there is no answer, please leave a message with your name and phone number.
- The fee for missed transportation appointments is $15 per appointment.
- The fee for missed medical appointments is $50 per appointment.
- The fee for missed dental appointments is $50 per appointment.
Please keep in mind these charges are per scheduled appointment. (ex. John Doe has a medical appointment for himself and a dental appointment for his minor child. If neither patient shows up for their respective appointments, there would be fees assessed. The total amount would be $100.00 ($50.00 for John’s medical appointment and $50.00 for the child’s dental appointment). As a courtesy, we will call one to two days prior to the scheduled appointment to remind you of the scheduled appointments. If the patient’s primary phone number is disconnected or voicemail box is full/not up to date, and we are not able to contact you or leave a message the above policy will still apply.
If you are late to your appointment by 10 minutes or more it will be documented as a no call/no show and the above policy will apply.
This policy does not apply when the Health Center cancels an appointment.
FOR QUALIFIEED MEMBERS AND THEIR DEPENDENTS
- You will be sent a bill for applicable no call/no show fee(s). You will have 30 days from the billing statement to pay.
- If you have not made payment within 30 days, the Health Center will notify the Community’s Finance Department and the no call/no show fee(s) will be deducted (set-off), from the Qualified member’s monthly per capita check pursuant to the Gaming Revenue Allocation Ordinance.
NON-MEMBER EMPLOYEES AND NON-QUALIFIED MEMBER EMPLOYEES
- You will be sent a bill for applicable no call / no show fee(s). You have 30 days from the billing statement to pay.
- If you have not made payment within 30 days, the Health Center will engage in collection activities in accordance with applicable law.
ALL PATIENTS
We understand there may be times when unforeseen circumstances arise, which prohibits the scheduled appointment(s) from being cancelled within the allotted time. In these instances, please contact our Health Finance Manager to discuss whether your situation qualifies for a waiver of the no call/no show fee(s). Waivers may be approved for things such as hospitalization, death in the immediate family or a weather-related emergency.
